Customer service

Service Before Sale
▲ Provide pre-sale technical support;
▲ Help to dispose the machine house and provide suggestions for installation;
▲ Help to choose genset model. capacity and function.

After  Service
▲ Electrical connection commission and installation of equipments.
▲ Environment  protection  project .
▲ Residual heat utilization project.
▲ Fire protection inspect and test .
▲ Maintenance guidance.
▲ Fault remedy and difficult problem explanation.
▲ Prompt & ample supply of spare parts, timely repair.
▲ Gensets mandatory management .

Service Guarantee
▲ Set up the customer record , follow-up service and visit periodically .
▲ Provide the training to the operator of users periodically.
▲ Can arrange personnel to help the operation during holiday or special day .
▲ Technical support and spare parts support from the world famous manufacturers.
▲ Respond within 30 minutes after receiving the claim for repair from the customer, the service person will be sent within 2 hours.
▲ Can manage the common fault within 2 hours ,and serve malfunction in 8 hour.

Training
▲ On-site training of maintenance and operation.
▲ Technique upgrade training in the factory.
▲ Guidance and training in the factory.
Supporting Project
▲ Genset room design, installation, and commissioning.
▲ Environment protection and soundproof project, heat recovery project ;
▲ Paralleling and synchronization(main power ,genset power) project;